Mapping the Futures of Higher Education

Job Opportunity: City Tech's OpenLab Hiring a Community Facilitator

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    • #3381
      Katina Rogers

      Hello everyone,

      The following job opportunity may be of interest:

      City Tech’s OpenLab (, an innovative open source digital platform for students, faculty, and staff at New York City College of Technology, CUNY, seeks a current (or recent) CUNY graduate student as a Community Facilitator for part-time work.

      A Community Facilitator will engage in:

      Professional Development

      • develop and lead workshops, seminars, class visits as well as hold office hours for faculty, staff, and student users with varying experience with technology
      • teach users about blogging, best practices for developing content, how to incorporate technology in the classroom, and what it means to have an online presence

      Support for the OpenLab Community

      • maintain an active presence on the site and provide assistance to users on an as-needed basis
      • liaise among faculty, student, and staff users and the OpenLab team
      • contribute content to various OpenLab sites
      • create help documentation with an emphasis on the user experience
      • test new features and fixes, and provide feedback on site functionality

      Project Development

      • participate in weekly OpenLab team meetings (both in-person and via webconference)
      • work according to a schedule and on an as-needed basis, both on campus and remotely
      • represent the OpenLab team on campus, in various external venues, and via social media

      Ideal candidates will possess:

      • familiarity with the OpenLab or other WordPress/BuddyPress installations, such as the CUNY Academic Commons
      • expertise in digital pedagogy
      • experience with developing and leading workshops for a variety of users
      • knowledge of information architecture, usability, and the user experience
      • strong organizational skills and attention to detail
      • a willingness to work collaboratively with a team
      • a fluid understanding of socially networked online spaces and various digital tools
      • communications skills for responding to support requests with speed, empathy, and creativity
      • the ability to create visually attractive, informative, and well-written blog posts, help documentation, and screencasts

      Experience with WordPress is essential, and experience with the following tools is desired:

      • BuddyPress
      • basic HTML
      • basic CSS
      • common web and social media applications (e.g., Twitter, Flickr, YouTube)
      • bug-tracking software (e.g., Redmine)
      • multimedia (e.g., photos, videos, podcasts)

      Hours and Pay: 12 hours a week, $25/hour

      Position start date mid/late August 2015. Review of applications will begin August 3, with interviews happening shortly thereafter.

      To apply, please submit a Cover Letter, CV, and representative samples of your digital work to OpenLab Co-Directors Jill Belli ( and Jody R. Rosen ( Please note any current employment within the CUNY system or for the Research Foundation of CUNY.

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